In our first post, we will present five important references as an introduction to Lean and Quality Management. These references are used in advanced level courses at universities.

1. Bergman and Klefsjö – Quality from Customer Needs to Customer Satisfaction

This book is a great source to get a holistic perspective of quality management. It is written by two leading Swedish academics. It will give an introduction to different methodologies and tools for quality improvements.

Bo Bergman is Professor emeritus, Technology Management and Economics at the Chalmers University of Technology.
Bengt Klefsjö is a professor at the Luleå University of Technology.

You can get a copy of the English version by clicking here

2. The Deming Route to Quality

This book is a classic and presents Mr.Demings approach to quality management. W.Edwards Deming is by many seen as the founder of Total Quality Management principles.

You can read more about the 14 principles in this PDF-version by clicking here.

Also, you can get a copy of the book by clicking here.

3. Garvins: Eight dimension of quality

Mr. David A.Garvin is the C. Roland Christensen Professor of Business Administration at the Harvard Business School and identified “eight dimensions of quality”.  It is mainly used in product quality management and used to analyze quality characteristics.

You can read his article by clicking here.

4. The Toyota Way – 14 Management Principles from the World’s Greatest Manufacturer

Dr. Jeffrey K. Liker is Professor of Industrial and Operations Engineering at the University of Michigan. In this international best-seller, he presents the underlying philosophy and principles of Toyota’s quality culture.